TermsofService
Acceptance of Terms
By accessing and using the Dime mobile application ("App"), you agree to be bound by these Terms of Service. If you do not agree to abide by the above, please do not use this service.
Description of Service
Dime is a financial technology application that provides users with digital wallet functionality, bill payment services, money transfer capabilities, savings locks, KYC verification, real-time exchange rates, and transaction management tools. The App integrates with third-party service providers including Busha for cryptocurrency and financial services.
User Eligibility
You must be at least 18 years old to use Dime. By using the App, you represent and warrant that you are of legal age, have legal capacity to enter into these Terms, are not prohibited by law from using the App, and all information you provide is accurate and truthful.
Account Registration and Security
Account Creation
- •Valid email address
- •Strong password
- •Personal information (name, date of birth, phone number)
- •KYC verification documents (for certain features)
Account Security
- •Maintain confidentiality of account credentials
- •Set a secure device passkey (4-digit PIN)
- •Protect your account from unauthorized access
- •Notify us immediately of any unauthorized use
Account Termination
- •Delete your account at any time through App settings
- •All account data will be permanently removed
- •This action cannot be undone
- •You must verify your identity via OTP
User Responsibilities
You agree to:
- •Use the App only for lawful purposes
- •Not engage in any activity that violates applicable laws
- •Not attempt to gain unauthorized access
- •Not use the App for money laundering or fraud
- •Comply with all applicable financial regulations and tax obligations
- •Provide accurate information during KYC verification
- •Not share your account credentials
- •Report suspicious activity immediately
Financial Transactions
Transaction Limits
- •Determined by KYC verification tier
- •Regulatory requirements
- •Risk assessment algorithms
- •Service provider limitations
Transaction Fees
- •Money transfers
- •Bill payments
- •Currency conversions
- •Withdrawal services
Transaction Reversals
- •Once confirmed and processed, transactions generally cannot be reversed
- •Contact support immediately in cases of error or fraud
KYC and Compliance
Know Your Customer (KYC)
- •Government-issued ID
- •Proof of address
- •Selfie verification
- •Additional information as required
Verification Tiers
- •Tier 1: Basic verification for limited transactions
- •Tier 2: Enhanced verification for increased limits
- •Tier 3: Full verification for maximum transaction limits
Compliance
- •Anti-Money Laundering (AML) requirements
- •Know Your Customer (KYC) regulations
- •Sanctions and export control laws
- •Tax reporting obligations
Intellectual Property
All content in the App including logos, text, graphics, images, and software is the property of Dime Technology Ltd or its licensors. You may not reproduce, distribute, modify, or use content for commercial purposes without permission.
Limitation of Liability
To the maximum extent permitted by law, Dime is provided "as is" without warranties of any kind. We are not liable for indirect, incidental, special, or consequential damages, loss of data, revenue, or profits. Our total liability shall not exceed the amount you paid in the past 12 months.
Prohibited Activities
You may not use the App to:
- •Engage in illegal activities or fraud
- •Violate sanctions or export control laws
- •Conduct money laundering or terrorist financing
- •Harass, threaten, or abuse others
- •Attempt to gain unauthorized access
- •Interfere with App functionality
- •Reverse engineer or decompile the App
- •Scrape or collect data without permission
- •Use automated tools or bots
- •Engage in market manipulation
Suspension and Termination
Dime may suspend or terminate your account if:
- •You violate these Terms
- •You engage in prohibited activities
- •You fail KYC verification
- •You violate applicable laws
- •We detect suspicious or fraudulent activity
- •You request account deletion
Dispute Resolution
Informal Resolution
- •Attempt to resolve disputes informally by contacting support team
Governing Law
- •These Terms are governed by the laws of Nigeria
Jurisdiction
- •You agree to submit to the exclusive jurisdiction of the courts of Nigeria
Contact Us
For questions about these Terms or to report violations, contact us at support@dime.ng or visit https://dime.ng
Questions?
If you have any questions about our Terms of Service, please don't hesitate to contact us.
Email: support@dime.ng
Website: https://dime.ng
Location: Lagos, Nigeria